IT First Line Support Technician - Watford

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Please complete the application form.

Vacancy Details

To assist our Watford team in helping to grow the firm, the duties you will carry out are:

  • Acting as a first line support on all hardware and software support calls.
  • Application support for key business applications
  • Allocation of Helpdesk support calls and management of Helpdesk software.
  • Escalation of calls to Second Line Support Technician.
  • Installation and configuration of desktop and laptop computers.
  • Manage the onboarding of new users.
  • Manage the offboarding of users using checklists.
  • Provide desktop support and relocations.
  • Responsible for testing and deploying of new hardware.
  • Printer management – Order and replace toners, arrange engineer visits as required.

The Ideal Candidate

The ideal candidate will have the following skills:

  • Good verbal and face-to-face communication.
  • IT competent and be familiar with the Microsoft Windows desktop environment and applications (including Microsoft Outlook, Word and Excel).
  • Previous IT Helpdesk experience would be an advantage but not essential.
  • The ability to work on own initiative and be flexible.
  • To be able to work efficiently and accurately.

Employment Details

  • Full time role – Monday to Friday
  • Remuneration will be dependent on experience.

The package will include:

  • Auto Enrolment Pension Scheme (Employer: 5%; Employee: 3%) subject to eligibility.
  • Annual Christmas Bonus equivalent to 1 week’s salary.
  • Private Medical Insurance following completion of a 3 month probationary period (this is a taxable benefit).
  • Death In Service scheme cover (4x salary).
  • Group Income Protection Scheme (non-contributory) following completion of a 3 month probationary period.
  • Annual Leave will be 23 days per annum (pro rata). 3 days are normally taken at Christmas/New Year.

To apply for this position please complete the application form.

If you have any questions please contact Nikki Shafren, Human Resources Manager on 01923 634275 or email